10 Skills Needed for Successful career in Hospitality
- Smooth Communication
- Ability to Multitask
- Having Work Ethic
- Co-working ability
- Operational Knowledge
- Leadership Quality
- Flexibility and Adaptability
Career In Hotel Management – Every sector demands its employees to possess a certain skill set to fit the position. And so there’s no exception in the Hotel Management sector too. The skillset that an individual possesses helps the person to easily get absorbed in the respective field he/she demands to be in.
Are you someone who is aspiring to have a bright career as a Hotel Manager, but don’t know what exact skillset this career demands you to possess?
Then keep reading this blog to know the skills needed to have a successful career in hotel management.
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Hospitality – The concept of Hotel Management is to make the customers feel great and at home. And for this, the core skill you, as well as your management team, should possess is hospitality. You need to have sweet and polite behavior with sugar-coated words that will help in impressing your customers.
Hospitality helps in building relationships with your guests and you need to be the medium to make that connection stronger.
2. Smooth Communication
Smooth Communication – Hospitality helps in building the relationship with the customers, whereas smooth communication helps in growing that relationship. You need to express your hospitality and gratitude through words, that is by communicating in the perfect and expected way.
For this, you need to speak properly, your words need to have a tone of politeness, and most importantly, the skill of interpreting what the other person is saying.
The easiest way to build or enhance this skill is through practicing a lot.
Things you need to pay heed to in enhancing this skill are –
- Body language
- Talking mainly in active voice
- The right frame of mind
- Politeness in words.
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3. Ability to multitask
Ability to Multitask – The word “Management” itself demands the skill “multitasking”. Management is not a job that can be done in one-way. You need to be able to manage several tasks at a single time. Though this skill is hard to possess but can be built through perseverance and consistency. You just need to have the will power of performing and completing the tasks at once. You may not be able to maintain the quality of the work at the beginning but will slowly start to excel in this skill.
To build the skill of multitasking
- Set a realistic goal,
- Set a certain time period, within which you aim to complete all the tasks,
- Prioritize the tasks,
- Try to group tasks wherever it’s possible,
- Try working at a steady pace,
- Be patient.
4. Having Work ethic
Having Work Ethic – Work ethic is always a desirable skill irrespective of any particular profession or career. And it is especially needed in Hotel Management, where taking care of the guests while paying respect to their privacy is always needed. Any student or an employee must cultivate the right work ethic before aspiring for any sort of job or career.
Cultivating the right work ethic includes –
- Being honest
- Being respectful to the duty
- Being punctual
- Being authentic
- Being trustworthy
- Being crystal clear on the fundamentals
5. Co-working ability
Co-working Ability – You should have the capability of co-working, if you are alone, then you are out. Management requires managing as a team, a single person can never manage an entire system. And to enable yourself to administer properly, you should possess the skill of co-working with your team.
- to work all together,
- to make each one of the team feel valued and give the scope to contribute,
- to respect everyone’s opinion, to build a team spirit,
- to share and care.
Detail-orientation – To ensure the guests are comfortable and are having an unforgettable experience, you must be detail-oriented to each and every happening. From being hyper-vigilant about safety concerns to maintaining the refreshing smell of flowers in the rooms, you need to keep track of every minute detail. As a manager, you need to constantly hover over the execution process and ensure that the goals are being reached, without compromising with the quality of the service, and for this, you should have detailed analytics of the system’s function.
7. Operational knowledge
Operational Knowledge – The core responsibility of a hotel manager requires a fundamental understanding of hotel operational knowledge. Either they acquire this knowledge through reading or by having entry-level experience in the industry.
By having operational knowledge, we mean –
- Being accountable to every financial aspect of the hotel
- Having in-depth knowledge of the management of human resources
- The skill of cost control
As a manager, you will be held responsible for operating the whole system, based on your skill and expertise, on a daily basis.
8. Leadership quality
Leadership Quality – This is such a quality that not only makes you a preferable one to be chosen but also increases your chance to excel and get promoted in your respective sector.
A hotel manager must be a strong leader of the team, who prefers his/her group more than his/herself. As a successful team leader, you need to mix up with your team and then lead it. You need to give importance to each and every member’s opinion and make them feel valued. A team can not grow until and unless the members are willing to take the team forward. And as a leader, you need to embed that willingness in your team.
As a good team leader, you should ask for the members’ opinions before taking any decision, should reward and praise the members if they contribute something valuable, should spend time talking and chatting with them other than the professional chats. And slowly and steadily, you will find your team to be growing as a self-sufficient and efficient one.
9. Flexibility and adaptability
Flexibility and Adaptability – Unexpected problems arising at the worst times, horrible guest experience, unpredictable happenings, check the capability of a manager. As a hotel manager, you need to be open to accepting anything new, be flexible towards change, and be adaptable towards accepting. Your skill should have the power to change something terrific into a pleasant one. The main focus of being flexible is to provide your guests with an unforgettable experience.
Multilingual – To provide the guests their desired experience, you need to understand their language properly, so that you can easily interpret their needs. So as a hotel manager, you need to speak and understand multiple languages, which most of your guests speak in. This would make your connection with the guests stronger and make them feel comfortable sharing their experiences. Being able to connect with your guests in the language they are comfortable speaking, increases the rating of your hotel much more.
Focus on your goal, start looking for opportunities in Hotel Management while growing these skills within yourself, and this would surely lead you towards being a successful Hotel manager.
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